Terms of Service
Last updated September 30, 2026
Written in plain language rather than legal boilerplate. If anything here is unclear, ask directly.
What you're purchasing
Artwork Registry is offered in two packages, described in full on the pricing page: Artist Mode and Gallery Mode. Each includes a one-time setup package and, after the first year, an annual renewal. Prices and inclusions on the pricing page are current as of this document's last-updated date; we'll confirm final scope and price with you directly before work begins.
Setup package
The setup package covers website design and setup, artwork or multi-artist inventory organization, content migration, profile setup, and the training hours listed on the pricing page for your package. Gallery Mode's setup is scoped to your gallery once we understand its size and needs; the listed price and hours are a starting point, not a ceiling or a guarantee of final scope.
Refunds: the setup package is non-refundable once work has begun (including data organization, migration, or design work). If you cancel before work begins, we'll refund any deposit paid.
Training hours
Training hours included in your package cover onboarding to Artwork Registry itself — how to use the software for your practice or gallery. They don't cover unrelated web development, custom feature requests, or ongoing content entry on your behalf. Additional hours beyond what's included can be arranged separately.
Annual renewal
After the first year (included in setup), renewal is billed annually or monthly per the amounts on the pricing page. Renewal includes software updates and priority support.
"Priority support" means: when you email us with a question or an issue using Artwork Registry, you're a paying customer and we prioritize responding to you over general inquiries. It does not mean unlimited hours, 24/7 availability, a guaranteed response time, or custom development work — for anything beyond troubleshooting the software as delivered, we'll let you know if it's outside what renewal covers and quote it separately.
If you don't renew, your installed copy of Artwork Registry keeps working, but you stop receiving software updates and support.
Your data
Artwork Registry runs on your own WordPress install. Your records are yours; they're exportable, and we don't hold your practice's data hostage to a subscription. See the Privacy Policy for how data is handled.
Changes to these terms
We'll update the "last updated" date above if these terms change materially, and try to notify active customers of changes that affect them.
Contact
Questions about these terms: [email protected].